Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu.
#MICROSOFT ERGONOMIC KEYBOARD SCULPT SERIAL NUMBER#
Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Then continue with the other steps to go over your install most thoroughly.
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. If none of these works then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done. If it's a hardware problem then you can often easily replace a keyboard by asking Google for a replacement for your full model number laptop, confirm with seller it fits that unit, locate a video or tutorial the same way which demonstates swapping it in. Ĭheck in your BIOS or UEFI firmware Setup for keyboard settings there, too. You can also remap keyboard keys using one of these methods. If not you can contact a laptop manufacturer to see if you can still get it replaced under warranty, or check for replacement keyboards for that model from the PC maker or online from after-market OEM's that exactly match it. If so then it could confirm the keyboard is failing, so test it in repair mode to see if it works since it uses different drivers there. If not see if the On-screen Keyboard works at Settings > Ease of Access > Keyboard > Turn On the On Screen Keyboard.
See if the keyboard will work in Safe Mode with Networking, or Safe Mode. If this fails from the same location try rolling back or Uninstalling the Keyboard driver, which works in a surprising number of cases where keyboard is messed up by Updates. If necessary install in Compatibility Mode: You can try installing the Sculpt Economic Keyboard drivers from here" What also might work is to go into Device Manager, reached by right clicking the Start button, choose the Keyboard device, on Driver tab try Updating the driver automatically. If they return and cause the same problem then hide them with the Hide Updates tool. Ĭheck which Updates were installed at Settings > Update & Security > Windows Update > Installed Update History and try uninstalling any from around the time this started. If this began within the recent past, See if you can System Restore to a point before the problem began. Try the Keyboard Troubleshooter at Settings > Update & Security > Troubleshoot.
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